• About Air & Space Digital
Does Air & Space magazine have a digital edition?
Air & Space is available for purchase on iTunes, Amazon Kindle and Barnes & Noble Nook.
To experience the Air & Space Digital Edition for iPad® download the Air & Space Magazine App from the iTunes App Store and follow the on-screen instructions.
Can I get the Air & Space Digital Edition without having a print subscription?
Yes, you can buy the Air & Space Digital Edition without receiving the print edition by downloading the Air & Space Magazine App from the iTunes App Store, Amazon or Barnes and Noble.
iPad is a trademark of Apple Inc., registered in the U.S. and other countries
What is included in the Air & Space Digital Edition?
The Air & Space Digital Edition includes all the editorial content and photos from the print issue of Air & Space magazine.
Will the app run on my smartphone?
No, our current digital edition is designed for the larger screen on tablet devices.
Are prior issues included in my subscription?
You will have access to any issue you paid for, if it is available digitally. Available digital issues start with the December 2011 issue.
Do digital editions expire?
No, once you download an issue as part of your subscription or purchase, it's yours to keep.
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How can I reduce digital edition storage space on my iPad?
Archiving magazine issues will free-up storage space on your tablet.
You can archive an issue by going to your Library where your Air & Space Digital Editions are located. Simply touch "Archive" for each issue and follow the prompts.
Can I re-download digital issues that I've archived?
Yes, you can re-download any issues that you've archived from your tablet.
To re-download a previously purchased issue that has been archived, return to the Library, sign in, find the issue you'd like to re-download, and tap the "Download" button.
For additional help, please return to the main menu and use the "contact us" button or call 1-800-513-3081.
• Account Status
Not sure when your subscription expires or if your payment has been received? Click here to check your account status online! As always, if you do not find the information you are looking for, please return to the main menu and use the "contact us" button.
• Change of Address
You can quickly and easily change your address online by returning to the main menu and use the "Change Address/Email" button.
If you would like to pay your bill in full using your credit card, please return to the main menu and use the "Pay Your Bill" button to go to our secure payment page. If you are having trouble submitting a payment online, please return to the main menu and use the "contact us" button. Or call 1-800-513-3081 for help.
Payments may also be mailed to:
Air & Space Customer Service
PO Box 420300
Palm Coast, FL 32412-0300
You may also call 800-513-3081 if you prefer to pay over the phone.
If you would like to check your payment status, please click here.
If you have already paid your bill, but are still receiving invoices, please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive, as we may be unable to intercept them in the mail. If it has been more than two weeks since you remitted payment, please return to the main menu and use the "contact us" button.
If you ordered through the subscription agent Synapse, please check with them to ensure that your order was received and processed by calling (877) 755-8550 (9am-10pm EST).
If you would like to renew your subscription, please click here. Or you can return to the main menu and use the "Renew Subscription" button to use our online renewal form. Your renewal order will be added to the end of your current subscription. If you would like to find out when your subscription expires, please click here.
You may cancel your subscription online by returning to the main menu and using the "Cancel Account" button.
If you have canceled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have canceled, please ignore them. If you ordered through the subscription agent Synapse, you will need to cancel your subscription directly with them by calling (877) 755-8550 (9am–10pm EST). Or you can go to their customer service website, magcustomerservice.com. Login to your account, click on "My Subscriptions," select your order and click the "Cancel" link.
If you require further assistance, please return to the main menu and use the "contact us" button.
• Damaged Print Issues
You can report a damaged issue online by returning to the main menu and use the "contact us" button. Your subscription will be extended to make up for the damaged issue or you can request a replacement issue.
• Late or Missed Print Issues
If you have missed an issue, we may have an incorrect address on file. Please click here to verify your address. Your magazines may also have stopped being delivered due to nonpayment. Click here to check the payment status on your account. Any outstanding balance on your account will be listed in the upper right-hand corner of the page. If you would like to pay in full for your subscription, please click here to go to our secure payment page.
If none of these explanations apply, please return to the main menu and use the "contact us" button. Your subscription will be extended to make up for the missed issue or you can request a replacement issue.
• Temporarily Suspend Delivery
If you will be out of town for a while, or would like to temporarily stop your subscription for any reason, please return to the main menu and use the "suspend delivery" button.
• Duplicate Subscriptions
If you are receiving duplicate copies of Air & Space, please return to the main menu and use the "contact us" button to correct the problem.
• Replace Lost Member Card
To replace a lost membership card, please return to the main menu and use the "Replacement Card" button.
• Subscriber's Automatic Renewal Program
Subscriber's Automatic Renewal Program is a hassle-free subscription program in which we automatically continue your service without sending you renewal notices. You are always in control of your subscription and may cancel at any time. To sign up, call 1-800-513-3081.
• To learn more about your Air & Space membership benefits, please click here
• Who do I contact to request permission for use of articles or images from Air & Space magazine?
Please send all rights and permission queries to firstname.lastname@example.org.
• How can I obtain a copy of a printed article from a current or back issue?
Unfortunately, we do not offer printed copies of current or past articles to subscribers. You may, however, order a copy of the current or back issue (see below).
• How can I order a copy of the current issue or back issue?
A copy of the current issue costs $6.99. A copy of a back issue costs $7.00; however, many back issues are out of print. There are no additional shipping fees for issues sent within the United States. For shipping outside the US or questions about availability please contact James Babcock at email@example.com or 212-916-1323.
Please send the issue date, along with a check or money order payable to Air & Space Magazine to:
Air & Space Magazine
420 Lexington Ave., Suite 2335
New York, NY, 10170
Attn: Back Issues.
Back Issue Availability
- All issues prior to January 2010 are out of print, including the charter issue (April/May 1986).
- Select issues between 2010 and 2014 are available, although in very limited quantities.
- Most issues from 2015 to date are available.
• I am interested in advertising with Air & Space Magazine. Where can I find general rates and media kit information online?
You can find advertising information here.
• Unable to locate account information
Please return to the main menu and use the "contact us" button, so that we may assist you. We will be happy to verify your account number for future reference.
• No active subscription information
This message indicates that, while we have your name on file, you are not currently receiving an Air & Space subscription. Your subscription may have expired or been canceled. To renew your subscription, please return to the main menu and use the "Renew Subscription" button to use our online renewal form.
If you canceled your subscription, and would like to start receiving Air & Space again, please return to the main menu and use the "Renew Subscription" button to use our online order form. Or call 1-800-513-3081.
• Cannot accept online renewal
There are two reasons we may not be able to accept your online renewal:
• Cannot accept online payment
We may not be able to accept your online payment because we are unable to locate your account information. If we are unable to access your account, we cannot process your payment.
Please return to the main menu and use the "contact us" button if you require further assistance. Or call 1-800-513-3081.
• Unable to process request
If we are unable to process your request, it may be because we were unable to locate your account information.
If your account was successfully located, then please make sure you have completed all fields on the transaction form. If required fields are left blank, an error message will be displayed. Simply fill in the necessary fields and resubmit your request.
If you continue to receive error messages, then please return to the main menu and use the "contact us" button so that we may better assist you. We apologize for this inconvenience.
• Session has expired due to inactivity
For your protection, your customer service session is automatically terminated if you do not respond for a period of time. Simply reconnect to Air & Space Subscription Services to continue working.
We hope that this information is helpful. If you have any questions regarding your subscription that are not addressed above, please contact us:
By E-mail: Return to the main menu and use the "contact us" button.
By Phone: 800-513-3081
Air & Space Magazine
PO Box 420300
Palm Coast, FL 32142-0300
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